Clean Water Services COVID-19 Updates
Committed to protecting public health and serving our customers.
In this unprecedented time of COVID-19, we continue to keep your safety and health at the forefront – so all of us have clean water for drinking, washing our hands, and helping prevent the spread of the coronavirus.
Rates, Payments & Budget
Due to the financial stress many families and businesses are feeling from the COVID-19 pandemic, Clean Water Services is holding sanitary sewer and surface water management rates at their current levels through 2020. Rates and fees will be reevaluated in December 2020 and increases may occur based on the economic recovery of our region. We will manage our budget by prioritizing and sequencing planned capital and operating investments.
During Washington County’s state of emergency, Clean Water Services will not assess late fees on sewer and surface water charges. Please contact your drinking water provider for more information on their service.
Building & Site Access
- The CWS main office at 2550 SW Hillsboro Highway is open 8 am to 5 pm, Monday through Friday. The public is encouraged to continue to access services remotely — online, by phone or via U.S. mail — whenever possible to help mitigate the spread of COVID-19.
- Customers coming to the Clean Water Services main office are encouraged to call 503.681.3600 in advance to notify appropriate staff. Customers entering the lobby will need to sign in and will be asked to practice physical distancing (maintain at least six feet of separation), encouraged to wear facial coverings and to adhere to restrictions on occupancy limits.
- Clean Water Services' other buildings are closed to the public, but our services continue 24/7 to protect public health.
- We ask all delivery personnel and vendors to follow access guidelines posted on our building doors. Please only visit if necessary and if you are feeling well.
- Fernhill trails remain open to the public. Visitors must follow social/physical distancing rules.
Services & Programs
- Water is vital to reducing the spread of coronavirus through handwashing and we assure you that your water remains safe. Learn more about water and COVID-19 from the CDC.
- The RV waste disposals at our Rock Creek (Hillsboro) and Durham (Tigard) facilities remain open for use. Annual pass holders can continue to use your existing PIN.
- Our Utility Billing Customer Service staff is available from 8 am - 5 pm at 503.681.4400.
Permitting, Planning & Development
- In person permit services are not available at this time, however Planning & Development Services staff are available to do business with you through alternate practices, phone at 503.681.5100 or email.
Research & COVID-19 Tracking
Public health and clean water go hand-in-hand, especially in today's COVID crisis. Clean Water Services is collaborating on multiple research projects to track COVID-19 in sewage to help public health officials detect the presence and scope of the virus in a community. Using new analytical techniques, researchers are able to find evidence of the virus at the neighborhood scale, which could provide an early warning sign of the virus in a community.
What You Can Do
As we take measures to protect the health of our community, we encourage you to do your part:
- Do not flush wipes (even those marketed as "flushable"), paper towels, facial tissues and other products. They clog pipes and lead to overflows.
- Wash your hands frequently with soap and water – and be sure to turn off the sink as your scrub for at least 20 seconds.
- Continue to clean and disinfect frequently touched surfaces; avoid touching your eyes, nose and mouth; practice positive social distancing; and avoid close contact with anyone who is sick.
If you have additional questions, please contact us. Stay tuned to this page for updates.
Everything we do at Clean Water Services aims to protect public health, while enhancing the natural environment of the Tualatin River Watershed. Combining science and nature, we work in partnership with others to safeguard the river's health and vitality, ensure the economic success of our region, and protect public health for more than 600,000 people in urban Washington County. Although Clean Water Services maintains a close working relationship with Washington County government, it is separately managed and financed.
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Government & Public Affairs Director
Clean Water Services