Clean Water Services COVID-19 Updates

Updated 8:23 am - April 7, 2020

Committed to protecting public health and serving our customers.  

In this unprecedented time of COVID-19, we continue to keep your safety and health at the forefront – so all of us have clean water for drinking, washing our hands, and helping prevent the spread of the coronavirus.

Rates, Payments & Budget

During Washington County’s state of emergency, Clean Water Services will not assess late fees on sewer and surface water charges. Please contact your drinking water provider for more information on their service.

The Clean Water Services Fiscal Year 2020-21 budget includes proposed increases to the sanitary sewer and Surface Water Management rates to fund necessary investments to protect public health and the environment. However, due to the financial stress many families and businesses are feeling from the COVID-19 pandemic, Clean Water Services is recommending rates remain at their current levels until the economy improves. We will manage this by delaying operating and capital investments as necessary.

Comments and questions are welcome at our June 5 Budget Committee meeting and June 23 Board public hearing where the Fiscal Year 2020-21 budget and proposed rates will be presented. To learn more about how you can participate, please stay tuned to this website.

Services & Programs

  • Our Utility Billing Customer Service staff is available from 8 am - 5 pm at 503.681.4400.
  • Water is vital to reducing the spread of coronavirus through handwashing and we assure you that your water remains safe.
  • The RV waste disposals at our Rock Creek (Hillsboro) and Durham (Tigard) facilities remain open for use. Annual pass holders can continue to use your existing PIN.

Permitting, Planning & Development

  • In person permit services are not available at this time, however Planning & Development Services staff are available to do business with you through alternate practices, phone at 503.681.5100 or email.

Building & Site Access

  • Clean Water Services' buildings are closed to the public, but our services continue 24/7 to protect public health. 
  • We ask all delivery personnel and vendors to follow access guidelines posted on our building doors. Please only visit if necessary and if you are feeling well.
  • Fernhill trails are currently open to the public, but restrooms are closed. Visitors must follow social distancing rules.

What You Can Do

As we take measures to protect the health of our community, we encourage you to do your part:

  • Do not flush wipes (even those marketed as "flushable"), paper towels, facial tissues and other products. They clog pipes and lead to overflows.
  • Wash your hands frequently with soap and water – and be sure to turn off the sink as your scrub for at least 20 seconds.
  • Continue to clean and disinfect frequently touched surfaces; avoid touching your eyes, nose and mouth; practice positive social distancing; and avoid close contact with anyone who is sick.

If you have additional questions, please contact us. Stay tuned to this page for updates.

Everything we do at Clean Water Services aims to protect public health, while enhancing the natural environment of the Tualatin River Watershed. Combining science and nature, we work in partnership with others to safeguard the river's health and vitality, ensure the economic success of our region, and protect public health for more than 600,000 people in urban Washington County. Although Clean Water Services maintains a close working relationship with Washington County government, it is separately managed and financed.

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Mark Jockers
Government & Public Affairs Director
Clean Water Services
503.681.4450 (o)
503.701.4293 (m)

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